Cleaning Services Agreement

This Cleaning Services Agreement (“Agreement”) is between you (“you” or “Client”) and Domesticlean, LLC (“Service Provider”). By scheduling services with Service Provider, or using, accessing, or registering with baltimorehomecleaning.com or any portion thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time.

Qualifications

Service Provider and all of its employees are trained to provide quality cleaning services using industry-accepted, green cleaning methods. Service Provider will provide details on training procedures, methods, and products used to Client upon request. By agreeing to these terms, Client acknowledges that the Service Provider has the necessary qualifications, experience, and abilities to provide cleaning services to the Client.

Scope of Services

Client engages the Service Provider for the following cleaning services (“Services”):

Appointment Duration: All appointment durations given on our website are based on a single cleaner completing your booking. If multiple cleaners are assigned to your booking, the duration of your booking may change to reflect that. Arrival Time: You will be provided with a two-hour window within which your cleaning service providers will arrive. This allows us to account for traffic, parking, and other surprises. We will do our best to provide you with an approximate arrival time but appreciate your flexibility. Missed Appointments and Lock Outs: If the service provider arrives at the scheduled service time and is unable to access your home through no fault of their own, you will be charged the full amount of your scheduled cleaning visit. Missed appointments may be rescheduled for an additional 15% fee. We will try contacting you in the event of a lock out and the service provider will wait up to 15 minutes after arriving before leaving. Keys/Door Codes/Alarm Codes/Client’s Keys: Alarm codes are transmitted and stored securely online under SSL encryption. At the moment, we are not able to accept client keys.

Fees

Payment information will be requested at the time you schedule service with Service Provider. Your payment method will be preauthorized for the total amount estimated between 12:00 am and your appointment time on the date of service. Your payment method will be charged the final total, including tip, overage, and any additional fees after services have been rendered. Recurring Clients: If we are unable to charge your payment method on file before your scheduled service, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, we will proceed to clean your residence and you will be charged an additional $35 fee for late payment. Payment must be received for all previous services prior to the next scheduled cleaning. If you fail to bring your account current, your next scheduled cleaning will be put on hold and all past due balances will be assessed interest at 10% per month. One-Time Customers: If we are unable to charge your payment method before your scheduled cleaning appointment, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, our cleaning team will not perform your scheduled cleaning service and you will be charged a $50 cancellation fee.

Cancellations and Rescheduling

If you need to cancel or reschedule your cleaning for any reason, please provide forty-eight (48) hours’ notice. You may cancel your advanced scheduled cleaning service without penalty up until 5:00 pm EST the day before your scheduled service. Any cancellations received after 5:00 pm EST the day before the scheduled service or the day of the scheduled service will be charged the full amount of your cleaning.

Refunds

Satisfaction is guaranteed. If we cannot clean your home to your satisfaction, we will exercise discretion in refunding your service fees. If you accept a refund, we request that you refrain from posting a negative review online or otherwise.

Satisfaction Guarantee

If you are not satisfied with your cleaning service, we will re-clean the areas you were dissatisfied with free of charge. You must report any problems or dissatisfaction with your service to support@baltimorehomecleaning.com within twenty-four (24 hours) of your appointment. Re-cleaning services will be scheduled within two (2) business days of the initial cleaning service.

Additional Service Terms

Employee Safety: Our technicians and staff members are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than thirty-five (35) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area. Additionally, our employees will not ascend higher than a two-step ladder to clean high areas. Homes We Cannot Clean: We cannot clean a home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, and lice due to the risk to other clients and to our cleaners. Please give us advance notice if you know about an infestation so that we can reschedule your cleaning once the infestation is resolved. If we arrive to clean and discover any signs of an infestation, we will need to leave immediately and you will be charged the full amount of your cleaning. Air Conditioning (in the Summer Months): Cleaning is a very physical job. During the hot summer months, please have your air conditioning turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while cleaning crews are on-site. We will return the unit to its original temperature setting before we leave. Cleaning with Client Cleaning Products: We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. We are committed to protecting the health and welfare of our employees. Please do not ask any of our cleaning service providers to use a toxic cleaner. Cleaning with Client Supplies: If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc.), Baltimore Home Cleaning does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so. Pets: Most of our clients have pets. Please note: if your animal has a history of loud barking, growling, or biting, we ask that you place the animal in a secured area of your home or yard that we will not be cleaning. If you do not have a suitable area in your home, please make off-site arrangements for your pet. We respect our staff and do not want anyone to feel scared in your home. Urine and Feces: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have a handheld vacuum hung or placed near the litter box area, we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our cleaning crews to clean up your pet’s urine or feces or other various pet “accidents.” Tipping: Baltimore Home Cleaning does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for your cleaning crew, please try to leave cash. You can also tip the cleaners on our website. A personal note from you expressing your appreciation for their service can mean a great deal.

Privacy and Confidentiality

We do not share the information gathered through this website or any personal information with any third party. All Service Provider employees agree that they will not disclose, divulge, reveal, report or use, for any purpose, and Confidential Information obtained in the course of providing services to Client, except as authorized by Client or as required by law.

Indemnification

Client will indemnify, defend, and hold harmless Service Provider and its officers, agents, technicians, and employees against any and all losses, damages, fines, and expenses, including attorneys’ fees and costs, arising out of or relating to any claims based on an act, omission, or misrepresentation by Client.

Limitation of Liability

IF CLIENT SHOULD BECOME ENTITLED TO CLAIM DAMAGES FROM SERVICE PROVIDER (INCLUDING FOR NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT, MISREPRESENTATION AND OTHER CONTRACT OR TORT CLAIMS) SERVICE PROVIDER WILL BE LIABLE ONLY FOR THE AMOUNT OF CUSTOMER’S ACTUAL DIRECT DAMAGES, NOT TO EXCEED (IN THE AGGREGATE FOR ALL CLAIMS) THE FEES PAID TO SERVICE PROVIDER FOR THE CLEANING SERVICES GIVING RISE TO SUCH LIABILITY THAT ARE THE SUBJECT OF THE CLAIM. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL SERVICE PROVIDER OR ITS AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING: LOST PROFITS, LOST REVENUE, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Insurance

Service Provider maintains adequate liability insurance. Any claims must be immediately submitted to Service Provider along with supporting documentation for consideration.

Non-Solicitation

During the term of this Agreement and for a period of two (2) years after its expiration or termination, CLIENT will not, either directly or indirectly: (i) employ or solicit for employment any technician employed by Service Provider then or at any time within the preceding twelve (12) months with whom Client has worked in the course of performance of this Agreement.

Headings

The headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

Notice

Any notice required under this Agreement must be made in writing, signed, and delivered to Safety Fit by certified mail, overnight courier, personal delivery, or confirmed email or facsimile.

Entire Agreement

The parties agree that this document represents the parties’ entire agreement and contains all the terms the parties have agreed to relating to this matter. This Agreement replaces all previous discussions, understandings, and agreements relating to this matter.

Modifications

This Agreement may be modified, amended, or supplemented only by the mutual agreement of the parties. For such modification, amendment, or supplement to be binding, it must be in writing and signed by both parties.

Assignment

This Agreement may not be assigned, subcontracted, or otherwise delegated with the prior mutual consent of the parties. Any attempt to do so without prior mutual consent will be void. This Agreement is binding upon the parties’ respective successors and permitted assigns.

Waiver

Any failure or delay by Service Provider in exercising any right, power, or remedy available to it will not constitute a waiver. No waiver will be effective unless it is in writing and signed by an office of Service Provider. If Service Provider executes a waiver of any right, power, or remedy, such waiver will not waive any successive or other right, power, or remedy.

Severability

The provisions of this Agreement will be deemed severable, and the unenforceability of any one or more provisions will not affect the enforceability of any other provisions. In addition, if any provision of this Agreement, for any reason, is declared to be unenforceable, the parties will substitute an enforceable provision that, to the maximum extent possible under applicable law, preserves the original intentions and economic positions of the parties.

Survival

All covenants of this Agreement will survive the termination of this contract and remain in full force and effect.

Governing Law

This Agreement will be governed, construed, and enforced according to the law of the State of Maryland, without regard to its conflict of laws rules.

Force Majeure

Except for the obligation to make payment, neither party will be liable for any delay or failure to meet its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil commotion, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm.