Frequently Asked Questions
What's your cancellation policy?
You may cancel your advanced scheduled house cleaning free of charge until 5PM the day before your scheduled house cleaning.
Cancellations requested after 5PM the day before your scheduled house cleaning or the same day of your scheduled house cleaning may be charged a 100% short-notice cancellation fee.
When will you charge my card?
We will preauthorize your card for a small amount (usually $1) at checkout to make sure your card is active. These funds will be released within a few days.
12AM ET the day of your cleaning, we will pre-authorize your card for the full amount due on your upcoming house cleaning.
12AM ET the day after your cleaning, we will charge your card the full amount due for your house cleaning plus any tip you've specified.
Do I need to be at home during my appointment?
No, you don’t have to be home during your house cleaning. We just need access to your home and the areas you'd like us to clean. Our clients provide entry to their homes in many ways, such as providing a key ahead of time, permitting neighbors to let us in, leaving a key in a lockbox at the residence, etc. When finished, our cleaners will lock up your residence and return your key to your preferred location. Our recurring customers can take advantage of our convenient lockbox rental service for added security.
What's included in a house cleaning service?
A lot! Check out our list of coverage areas and tasks for more details.
Do I need to provide cleaning supplies?
No, we'll provide all the necessary cleaning supplies and equipment to properly clean your home. However, if you prefer we use your personal favorite products, we're more than happy to accommodate your requests. Simply let us know ahead of time and leave the products in plain sight.
Is Baltimore Home Cleaning insured?
Yes, we're insured. In the event of accidental damage, please report the issue within 48 hours of the time of your cleaning. You may email us at email@example.com or call us at (443) 432-4201.
Is Baltimore Home Cleaning pet friendly?
Yes, our cleaning team is happy to work in homes with friendly animals and pets. If necessary, we can accommodate certain pet instructions during your house cleaning service, such as letting your dogs out of the kennel before we leave. However, since even friendly animals can get in the way, we require all pets to be safely secured during the actual appointment. If a crate or kennel is unavailable in the home, owners can simply move their animals to unoccupied rooms as our team works in other areas. If your pet is likely to become anxious or agitated during our visit, please make off-site arrangements prior to your scheduled cleaning date. Thank you for your understanding.
What kinds of products do you use?
Baltimore Home Cleaning prides itself on using only green, eco-friendly products in your home. Our products are safe for both children and pets, allowing stay-at-home parents to schedule cleanings while with the kids. We'll never bring toxic or dangerous chemicals into your home.
How does the Satisfaction Guarantee work?
If you’re not satisfied with your house cleaning service, we’ll re-clean the areas you were dissatisfied with – free of charge.
Simply report any problems or dissatisfactory service to firstname.lastname@example.org within 24 hours of your appointment.
Where can I login to manage my services?
You can login to track your booking, reschedule, manage add-ons, and more by visiting https://baltimorehomecleaning.launch27.com/login