Interviewee Details

Name

First Last

Email

Age

Occupation

Questions

What does a typical day in your life look like?

What’s a great day? What would be a huge win for you?

What kind of struggles have you had in the last week?

Could you describe how you found our service?

What research did you do when shopping? What were your most trusted sources of information? If you used a search engine, what words did you type in?

What was going through your head when you were looking for a house cleaning service?

Why did you start shopping for a house cleaning service?

What concerns or hesitations did you have before you decided to work with us?

Is there anything that pushed you in favor of us?

How does your house cleaning service fit into your day?

What does a house cleaning service let you do that you couldn’t do without it?

What’s the feature in our service that delivers the most value for you?

What do you wish was different about our services?

What other services do you wish we offered?

If cost wasn’t a concern, what other housekeeping tasks would you hire out to a company like Baltimore Home Cleaning?

At what price point would we become expensive but still worth it?

At what price point would we become so cheap you’d wonder whether we’re high enough quality?

Now that you have used our service, how did it compare to your expectations?

What should we stop doing?

What should we keep doing?

What should we start doing?